Privacy

The data controller is Pierre Patterson, trading as CueCut, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom. Contact: support@cuecut.ai.

CueCut processes uploaded videos so it can generate short social clips from DJ sets, on the website and in the CueCut iPhone app. This page explains how CueCut handles data in plain English. It is not written to hide the important parts.

What We Store

• Your account email and basic account plan.
• Videos you upload for clipping.
• Generated clips, logs, and technical job information.
• Feedback you leave on clips, such as ratings, tags, and notes.
• Your credit balance, and a record of the credits you were given, bought, and spent.
• For purchases on the website: billing status from Stripe, such as whether your account is Free or Premium. Your card details stay with Stripe.
• For purchases made in the iPhone app: these are processed by Apple. We receive the transaction and subscription status (which product, and when it started, renews, or ends), never your payment details.
• If you turn on notifications: a push token (from Expo in the iPhone app, or from your browser on the website), used only to tell you when your clips are ready.
• Your email choices: whether we may send you reminder emails, and when and where you told us.
• If you answer “How did you hear about CueCut?” when you sign up: your answer, and any words you add after choosing Other. It’s optional, and it’s never shown to anyone else or shared with advertising platforms.
• If you sign up on the website: the link or website that brought you to CueCut on that visit (for example a link from our Instagram, or chatgpt.com) and the first page you saw, whether or not you accept cookies. Nothing is saved on your device for this, and it’s never shared with advertising platforms.
• If you use the iPhone app: when you first and last used it.
• When you first downloaded, saved or shared a clip, and how many clips you have.
• Any offer code you subscribed with, such as a Founding DJs code, and when.

How We Use It

Your recordings are used only to make your clips and to keep CueCut running. They're never sold, and never used in our marketing without your permission.

• To upload, process, preview, and download your clips.
• To show job progress, usage limits, credits, and recent jobs.
• To apply your plan and the purchases you made.
• To tell you by email, or by push notification if you allow it, when clips are ready.
• To fix failed sets, uploads, and clip-quality problems, and to answer support requests.
• To improve clip selection using the ratings, tags, and notes you leave on clips.
• To see how people find CueCut, from your answer to the optional question when you sign up.
• To see which of our links and posts bring people to CueCut, from the link you signed up from.
• To send the emails described under “Emails We Send”.

Emails We Send

Emails about your sets and your plan. These come whatever you choose, because they’re part of the service:

• Your clips are ready.
• Your clips are about to be deleted, so you can save them first.
• A set didn’t finish, and whether its credit came back.
• Your Premium free trial is about to end, before the first payment.

When you’re on Free, these can also say how many free sets or credits you have left, unless you’ve told us not to send you reminders.

Reminders. If you have free sets or credits left and haven’t clipped a set for about two weeks, we may send you one reminder that they’re waiting. We only send it if you signed up with the choice to say no and didn’t, or if you’ve turned reminders on. This is the “soft opt-in” for existing customers under the Privacy and Electronic Communications Regulations, and our legitimate interest in helping you use what your account already includes. Accounts made before this choice existed don’t get reminders unless they turn them on.

To stop reminders, tick “Don’t email me reminders about my free sets” when you sign up, use the unsubscribe link in any reminder, or switch off “Email me reminders about unused sets” on your account page on the website. Stopping reminders doesn’t stop the emails about your sets.

Retention

Source videos and clips are stored temporarily so you can preview and download results. Uploaded sets are deleted 3 days after clipping on Free and 30 days on Premium. Clips are kept for 14 days on Free and 90 days on Premium.

Who Processes The Data

The app uses trusted service providers for hosting, database, storage, account login, payments, notifications, and GPU processing. These include:

• Vercel, which hosts the website.
• Render, which runs the CueCut API.
• Supabase, for the database and sign-in.
• Google and Apple, if you choose to sign in with them: they share your name and email address with us.
• Cloudflare R2, which stores uploads and clips.
• RunPod, whose GPU servers process your sets.
• Stripe, for payments on the website.
• Apple, for purchases made in the iPhone app (App Store In-App Purchase).
• Expo, which delivers push notifications to the iPhone app.
• Resend, which sends CueCut's emails.

Cookies On The Website

The website asks before loading advertising tags from Meta, TikTok, and Google, which tell us whether our ads work. They load only if you accept cookies. If you accept, the website also remembers the ad or link that first brought you to CueCut and saves it to your account when you sign in. If you decline, the tags are not loaded and the site works the same.

Deleting Sets

You can delete sets from the website. Deleting a set removes it from your history and removes stored clip files connected to it where possible.

Deleting Your Account

On the website, open your account page and choose Delete account. In the iPhone app, go to Account → Delete account. Either permanently erases your CueCut account: your sign-in, your sets, uploaded videos and clips, clip feedback, credits and purchase records, and push tokens. We keep an anonymous record of the Apple transaction IDs of credit packs you bought, not linked to any account, so the same purchase can't be credited twice. A Premium subscription you pay for on the website through Stripe is cancelled as part of the deletion. Any copies left in routine backups expire on their normal schedule.

If you pay for Premium through your Apple ID, deleting your account does not stop Apple charging you. Cancel it separately in iPhone Settings → [your name] → Subscriptions. Stripe and Apple keep their own records of the payments they processed.

You can also email support@cuecut.ai from the address on the account and we will delete it for you.

Social Posting

CueCut doesn't post to social media for you.

Product Improvement Note

When a set fails or a clip comes out wrong, a small amount of technical information about that set may be reviewed manually to fix bugs, failed uploads, failed workers, or clip-quality issues. That is part of keeping CueCut running.

Contact

Questions about your data, or want a copy of it, a correction, or everything deleted? Email support@cuecut.ai.